All my life i have heard this one saying repeated like an old cassette player stuck " When one door closes, another one opens". We have been consoling ourselves for any loss which occurs let it be at work or in our personal life. Some time back i heard someone saying something which caught my attention " When life shuts a door, open it again. Its a door, thats how it works"
I was surprised a 20 year old saying this to her friend as an advise. We have evolved and definitely the way we deal in our daily life also has changed.
But then i am talking about the tech savvy generation, people born after the technology boom, which has taken life head long and for them there is nothing known as giving up on a dream or letting go of what they want. They are focussed, they are there own role models and they are fiercely independent knowing what they want from life. The stereo type job is not what they want. They want perfect balance between work and personal life.
We at work are also dealing with the same generation. At times one can really see the gap which is increasing at an alarming rate between the generations. I had one on my managers few years back teach me how to use Whatsapp. I had no clue about a double click and it turning blue which meant the person had read my message. Now thanks to my manager i know how to use Whatsapp or any another application like a pro.
New ideas, new thinking is what makes us move ahead. All of us everyday cannot come up with new ideas, we need young people with open minds to interact and come up with ideas. I personally believe when an idea is wacky or crazy and in current situation one feels its impossible, thats the one which needs to be followed. What is obstinate does not matter, what is different and challenging will be the future. Many of our ways in handling business is becoming obstinate , its like some people are working in dinosaur era and struggling to be with the times.
I have seen myself change with times, being in client service and marketing all my life, if i look back there is a huge change in my thinking over the years. Age, years of experience is no criteria for a good concept or idea. Its always about how passionate one is about work which defines great than good or okay job done. Guess as we grow older, either we become complacent or we create this ideology of i know all. Life is about learning and the learning keeps us young and with the current trends.
There was a time as any client service person, i would say " customer is always right" but with changing trends i now say, " Customer is not always right, but give the customer due credit and with respect and diplomacy make the customer understand your point of view and the option which you are suggesting". It has worked and a good customer will always respect your point of view and be there with you. I have had pleasure to work with some amazing people. They were my clients, who with time became friends , some become my mentors and its been good 28 years of working.
An open mind will always attract new ideas and avenues, but if we stick to old ways of customer is king, is always right is there any learning or new ideas which the teams ever implement? Innovation is the key word for today's clients. The company which can come up with great ideas and new technology is the king in eyes of the customer. How many of us try this route?
Its all in our thinking, past 16 years i have been working as strategic partner with all my clients, never as an agency. This approach i know has worked for many, these teams know how to handle their clients with respect, yet put their point of view.
Maybe its time to Unthink for us to start making an impact in this new tech savvy flat world where information is the key and within 30 seconds what's happening in one part of the world is known to the world. Reacting on half baked information is more like conspiracy theory than getting all facts clear and then strategicing the way ahead.
In the end, It all depends upon our own transformation from old to new ways.
We are always one decision away from a totally different life.
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